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Senior Systems Administrator - Req. 1900089


Description


Summary:

Performs analysis and design tasks related to Application Performance Monitoring.  Executes on strategic direction and develops tactical plans for improving performance/stability of mission critical applications.  Position requires extensive contact with development, QA, and admin/operational staff.  Effectively identifies opportunities for change, implements change and introduces new concepts, procedures, policies and tools while providing a clear explanation of benefits and purpose. 
 
Responsibilities:
  • Triage degraded / outages situations in a production environment in order restore system health.
  • Use monitoring tools to uncover the backend dependencies for critical applications and work with teams to identify performance improvements/bottlenecks.
  • Acts as an escalation point for individuals/teams when they are engaged in troubleshooting production issues.
  • Engages teams to ensure that operationally significant events are being addressed or escalated in a timely manner.
  • Work with Command Center and Monitoring teams to ensure the proper level of visibility exists for business critical applications.
  • Develop dashboards which show the overall health of a complex application.  This will likely be accompanied by other dashboards showing the health of dependent systems.

Qualifications


Experience and Skills:
  • Minimum of a B.S. in Computer Science, MIS or related degree and five (5) years of related experience or combination of education, experience and training.
  • Technical Skillset highly preferred:
    • Experience with Nagios, Splunk, SCOM, Service Now, MS PowerShell, Blue Stripe, AlertSite, Dynatrace, etc.
    • Event Management and Integrations (Tools like CA Service Operation Insight and Service Now, leveraging REST)
    • Understanding of standard protocols/technologies such as DNS/WINS, TCP/IP, FTP, SSH, RDP, Active Directory, HTTP/S, IIS, JBoss, F5, etc.
    • Experience creating dashboards and relevant visualizations.
    • Proficient with Dynatrace, including:
    • Building custom measures
    • Building Business Transactions
    • Creating incident rules avoiding false positives
    • Building dashboards to show application health/KPI
    • Use Dynatrace to triage a performance problem in any environment
Licenses/Certifications:
  • None Required
Competencies:
  • Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
  • Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
  • Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
  • Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.