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Trust Officer - Special Needs Trust - Req. 1901610


Job Summary: 

Under administrative direction uses specialized knowledge and skills obtained through experience, education, specialized training or certification to administer Special Needs and discretionary trust accounts. Leads defined work or projects of broad scope and complexity related to the provision of fiduciary services for individuals with special needs or disabilities.  Resolves or recommends solutions to complex problems. Regular contact with senior management and other internal customers is required to identify, research, and resolve administrative issues, and provide comprehensive solutions to complex problems or needs.

Essential Duties and Responsibilities:
  • Administers Special Needs and discretionary trusts in accordance with statutes and regulations.
  • Participates in the income tax planning and preparation process, performs such tax planning functions as may be appropriate and effectively explain tax matters to beneficiaries, Financial Advisors and other relevant parties.
  • Interacts with Financial Advisors and clients in defining goals and objectives, working along with the investment officer to establish the appropriate asset allocation and to review and approve portfolio changes.
  • Interacts with beneficiaries, their families, advisors and Financial Advisors in the Special Needs and discretionary trust administration process.
  • Participates as a voting member of the Administrative Committee.
  • Exercises discretionary trust administrative authority as may be allowed by the governing instrument and internal Policies and Procedures.
  • Assists New Business Development personnel and Financial Advisors in the sales process through personal meetings, conference calls and seminar events.
  • Answers general Financial Advisor inquiries regarding estate and special needs planning, trust services, estate taxes and other relevant topics.
  • May lead the work of others; coaches and mentors less experienced staff.
  • Develops and maintains strong relationships across all levels of the organization.
  • Reviews progress of assignments with executive leadership/management.
  • Performs other duties and responsibilities as assigned.


Knowledge, Skills, and Abilities:
Knowledge of:
  • Basic supervisory principals.
  • Trust Code of Florida or other applicable states.
  • Public and private state and/or federal benefits programs, including Medicaid and Supplemental Security Income;
  • Finance and Accounting.
  • Basic concepts, practices and procedures of income tax planning and preparation process.
  • Basic concepts, principles and practices of Fiduciary laws and principles sufficient to administer Special Needs and discretionary trusts
  • Fundamental investment concepts, practices and procedures used in the securities industry.
  • Principles of banking and finance and securities industry operations.
  • Financial markets, products, financial advisory function and investment process.
Skill in:
  • Special Needs trust administration.
  • Strong interpersonal and leadership skills to provide a high level of customer service.
  • Cultivating and maintaining effective working relationships at all levels of the organization.
  • Excellent public presentation skills.
  • Outstanding oral and written communication skills.
  • Demonstrate uncompromising adherence to ethical principles.
  • Operating standard office equipment and ability to learn software applications including computer based trust accounting systems and other common estate planning software programs.
Ability to:
  • Function in a professional office environment. 
  • Demonstrate efficiency and flexibility in performing detailed transactional tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruptions.
  • Provide efficient service to internal and external clients.
  • Identify training needs and coach/ mentor more junior staff.
  • Partner with other functional areas to accomplish objectives.
  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
  • Attend to detail while maintaining a big picture orientation.
  • Gather information, identify linkages and trends and apply findings to assignments.
  • Interpret and apply policies and identify and recommend changes as appropriate.
  • Work independently, make non-routine decisions and resolve complex problems.
  • Communicate effectively, both orally and in writing, with all organizational levels.
  • Establish and maintain effective working relationships at all levels of the organization, including negotiation resources.
Educational/Previous Experience Requirements:
  • Bachelor’s Degree (B.A) and a minimum of four (4) years of personal trust administration experience
  • Any equivalent combination of experience, education, and/or training approved by Human Resources.
  • None Required.